Location: Hong Kong SAR
State/Province/City: Hong Kong Island
City: Hong Kong
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Creative Operations Manager | 6 Months Contract
Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
As an APAC Creative Operations Manager, your primary responsibility is to oversee and streamline the creative production process within our company. You will collaborate closely with various teams, including Creative, Brand and Community, Project Management, and Production, to ensure efficient workflows, effective resource allocation, and timely delivery of creative projects. Your role is crucial in maintaining the overall quality and productivity of the creative department. The successful candidate will be located in Hong Kong, and report to the Senior Manager, Creative Operations and Planning.
A day in the life
Workflow Management:
- Implement and execute standardized processes and workflows for the creative team, ensuring smooth collaboration and efficient project execution.
- Coordinate and prioritize creative projects, assigning tasks and monitoring progress to meet deadlines.
- Identify bottlenecks and implement solutions to optimize workflow efficiency.
Resource Allocation:
- Collaborate with stakeholders to assess resource needs for creative projects, including staff, equipment, software, and external vendors.
- Allocate resources effectively, balancing workload and skill sets to ensure optimal project outcomes.
Project Coordination:
- Act as a central point of contact for assigned creative projects, liaising between clients, project managers, and the creative team.
- Monitor project timelines, budgets, and deliverables to ensure adherence to client expectations and internal goals.
- Proactively identify and resolve any project-related issues or conflicts that may arise.
Collaboration and Communication:
- Foster strong relationships and effective communication channels with cross-functional teams, promoting a culture of collaboration and transparency.
- Facilitate regular meetings, status updates, and reviews to ensure alignment and facilitate knowledge sharing.
- Provide guidance and support to team members, promoting professional development and continuous improvement.
Performance Tracking and Reporting:
- Establish key performance indicators (KPIs) to measure the effectiveness and efficiency of the creative team.
- Monitor and analyze project data to identify trends, areas for improvement, and opportunities to streamline processes.
- Prepare regular reports on team performance, project status, and resource utilization for management review.
Qualifications:
- Able to work independently.
- Bachelor's degree in Marketing, Communications, Creative, or a related field (or equivalent experience).
- 3 years of experience in a similar role, preferably within a creative agency or marketing department.
- Strong understanding of creative processes, including design, copywriting, video production, and digital marketing.
- Excellent organizational and project management skills, with the ability to handle multiple projects simultaneously.
- Proficient in using project management and collaboration tools (e.g., Asana or equivalent).
- Strong interpersonal and communication skills, with the ability to work effectively with diverse teams and stakeholders.
- Analytical mindset, with the ability to analyze data, identify trends, and propose data-driven solutions.
- Flexibility and adaptability to thrive in a fast-paced and dynamic environment.
- Knowledge of the latest industry trends and best practices in creative production and project management.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-GC1 #LI-Onsite
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.