In-Store Experience Manager, EMEA

Location: United Kingdom

State/Province/City: London

City: London

Business Unit: Store Support Centre (SSC)

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

 

about this team

Reporting to the Senior Manager, Retail Operations, you will be responsible for the creation and delivery of the In-Store Experience strategy across EMEA. Delivering coaching and support for stores to elevate and close gaps in retail performance. This role will also be responsible for the programming and delivery of all initiatives to support guest/educator interaction on the sales floor across all EMEA stores.   

 

a day in the life: what you’ll do


  • Responsible for the creation of the store level strategy to elevate in-store guest experience for all locations across EMEA, taking into consideration local nuances 
  • Collaborates with Regional Managers, Learning and Leadership, Global Guest Innovation, Omni and Retail Technology teams to prioritise long term goals  
  • Manages the implementation, enrolment, and delivery for cyclical programming for in-store experience programs - inclusive of guest experience, performance mindset, high volume stores, growth programs, secret shop  
  • Manages functional coaching and training to elevate EMEA retail performance in key KPIs through guest experience  
  • Accountable for evolving in-store experience strategy via internal and external research, feedback and insights  
  • Delivers insights based on in-store KPIs and behaviour and deliver new programming to solve operational and performance gaps 
  • Innovate and creates the future of brick-and-mortar retail through new programs and tech solutions in partnership with the Omni Channel team  
  • Manage design and delivery of research, test and learn and pilot programs to support cross-functional teams driving in-store innovation 
  • Delivers functional strategies, tactics and tools for Retail leadership in store operations inclusive of guest experience that drives business results 
  • Creates and fosters deep collaboration between the In Store Experience function and Retail leadership 

 

qualifications

  • Bachelor’s Degree required or higher in business operations or related field, or equivalent experience in a similar field/industry, 
  • Project Management certification or equivalent experience
  • 4+ years of relevant leadership and/or leading guest strategies 
  • International market experience preferred 
  • Skilled communicator and facilitator 
  • Self-starter comfortable creating structure and strategy  

 

must haves


  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 
Apply Now

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.