Location: Hong Kong SAR
State/Province/City: Hong Kong Island
City: Hong Kong
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Manager, Fulfillment Planning
Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The Fulfillment Planning Manager is in a critical position in driving APAC distribution and logistics service level and financial performance. The role will report to the Senior Manager, Fulfillment Planning and Operations and will partner and collaborate with many cross-functional groups throughout the organization, including Global Fulfillment Analytics, DC & Logistics Operations, FP&A, Technology, Sales & Operations Planning, Ecom & Retail Operations. The key mandate of this role is to lead the development of fulfillment planning reporting suites to drive performance visibility, business decisions and provide insightful outcomes that identify and quantify opportunities.
A day in the life
- Drive the development/enhancement of reporting dashboard suites leveraged by both operational and executive level to support the organization in establishing and achieving meaningful business objectives and outcomes
- Develop fulfillment planning reporting roadmap that drive continuous improvement
- Support key leadership business meetings and materials requiring data & insights presentations with impactful storytelling and visualization
- Drive analysis on fulfillment business decisions using data, coming to insightful outcomes that identifies and quantifies opportunities – to support Functional owners responsible for fulfilment decision-making
- Manage team of 1-3 resources executing on fulfillment planning, reporting and analytics strategy for Global Fulfillment.
Qualifications:
- A passion for delivering data-based recommendations for quantifiable improvements in business results and guest satisfaction.
- Minimum 6 - 8 years of progressive leadership working in a fast paced, high-volume operation with a focus on high seasonal activity in a direct-to-consumer environment
- Minimum 2 years’ experience leading teams or projects
- Exceptional fulfillment operations & business acumen understanding
- Proven ability to manage multiple projects simultaneously; Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and take on more responsibility.
- Excellent PC Skills (MS Excel, Word, PowerPoint, Outlook) and reporting tools (Power BI)
- Ability to train, develop, evaluate, discipline, reward, coach a team in a way that attracts and retains high quality and qualified employees
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
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Learn more about what it's like working for lululemon in our Asia-Pacific markets:
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.