Location: Hong Kong SAR
State/Province/City: Hong Kong Island
City: Hong Kong
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Senior Manager, Asset Protection & People Safety, APAC
Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
Reporting to the Director of International Asset Protection, this critical leadership role in the Global Asset Protection Department will be responsible for our APAC business unit. Acting as a trusted and seasoned leader and subject matter expert, the Senior Manager will lead a team who are charged with ensuring lululemon remains the safest place to work in the retail sector and responds to an evolving risk landscape. This role will ensure the strategy is geared towards protecting people and property across our APAC market and maintain a safety and compliant environment for our guests both in store and at events. The Senior Manager will also act as the regional lead in response to any incidents that have a potential to impact the safety of our people, our guests or our business as well as implement strategies to minimise risk.
A day in the life
- Design and deliver a strategy that prioritises the security of the APAC retail business across the pillars of well-being, risk mitigation, financial value & social impact based on the current and evolving risk landscape
- Lead, connect, grow and develop the APAC Asset Protection & People Safety Team
- Act as a trusted leader to retail key business partners and act as a subject matter expert on all matters relating to retail security, organised retail crime, investigations & people safety
- Lead the business to effectively resolve incidents relating to loss, emergency management and physical security
- Ensure teams are delivering best-in-class training that is rooted in our culture and core value and is risk based
- Ensure all in market internal & external investigations & integrity line complaints that fall within the departments responsibility are managed to the highest possible standard & implement strategies to identify new trends or risks in the investigative/fraud space to ensure best practice standards continue to be met
- Lead the regions initial triage response to any incident and act as the deputy for any in market major incidents or crises that occur as per the company's incident management framework
- Partner with legal, brand protection, local law-enforcement, security providers & external regional stakeholders in the security & safety field to ensure compliance is prioritised and business objectives & necessary standards are met
Qualifications:
- Formal accreditation in security, risk management or internal audit
- Awareness of industry wide compliance needs
- Wicklander-Zulawski non-confrontational interview training and/or related experience an advantage
- 10+ years in security or asset protection roles
- Experience working in retail, apparel, or consumer goods industries with complex market structures across APAC region
- Demonstrated success in scaling security programs and influencing senior leadership.
- Experience leveraging technology and data analytics for risk monitoring and mitigation
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-GT1 #LI-Onsite
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com
. In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.