lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

We believe in a culture-based and team approach to security and safety. Asset Protection accomplishes this through collaboration and partnership to establish a culture of safety, honesty, and integrity. We align ourselves and our partners with the practice of gratitude and appreciation. We're responsible for all aspects of Asset Protection impact in the regions, partners, and business units.

The Asset Protection Manager will be critical to the success of the most complex and important business unit at lululemon. The Asset Protection Manager will help designing and leading field asset protection initiatives, that focus on protecting our people and assets in assigned areas, maintaining a safe and secure environment for guests, while educating store teams on ways to minimize safety or security related incidents in stores at the Mexico SSC. 

qualifications

• Bachelor's Degree or 2-3 years related experience life safety and security experience, including direct experience identifying and leading internal investigations. 
• Bilingual – Spanish and English
• 5+ years of multi-store retail operations management, including multiple retailers or relevant internal experience.
• Formal Interview and Interrogation training, preferred Wicklander-Zulawski 
• Experience utilizing exception-based reporting tool. 
• Outstanding communication skills, including proven ability to influence in all areas of an organization.
• Local Health & Safety knowledge and qualifications

Key Job Responsibilities

leadership & development

• Lead and support Asset Protection Field Specialist team growth with a focus on supporting professional and personal goals, setting clear expectations and owning follow up through PACE
• Innovate, develop, and deliver critical and consistent AP strategies rooted in our culture and core values to execute key priorities and deliverables
• Manage oversight of area level investigative documentation and input into case management systems, support Sr Manager of Investigations with analysis and evaluation of trends
• Enable and support APS team to resolve regional and area incidents of loss, safety, emergency management, crisis response and physical security impact, including business resiliency and continuity plans. Inform Sr Manager Investigations on response and action 
• Grow and expand AP reach through self-development, talent identification, and active involvement with the AP Field Specialist team and Well Being Leads

business strategy & operations

• Design and create regional and area level programming and manage related projects to close controllable operational gaps and improve employee experience
• Prioritize, coordinate, and delegate investigations into external and internal theft related concerns; use of applicable exception-based reporting
• Work with cross functional teams, on event planning, travel and risk events that impact market level
• Align with Mexican Institute of Social Security (IMSS) safety regulations regarding occupational health programs.
• Coordinate and apply appropriate store travel through analysis of inventory shrink results and other risk factors, as well as communication with Store business partners
• Evaluate and reinforce standards and strategies that mitigate losses from external, internal and operational errors during in-store market visits; prioritize consistency among all AP areas

working with others

• Support the Senior Manager, Global Investigations and Senior Manager, Corporate Security on major security risks such as natural disasters or workplace violence as necessary
• Provide guidance to regional and area leadership on security, emergency management, crisis response and other safety related matters, in collaboration with business partners
• Provide context and content for regional and area level trends through connection to Area Director; assist APS team with consistent dissemination to stores
• Experience in coordinating with local law enforcement (Guardia Nacional, Policía Estatal, and Policía Municipal) on security issues.
• Potential exposure to cargo theft in high-risk areas, requiring collaboration with law enforcement and logistics partners.

values in action

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.