Lululemon

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, 

growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive 

change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

• Enable the delivery of training, development, and onboarding programs for EMEA teams across Retail, SSC, GEC and the DC. 
• This role enables delivery through the most effective & consumable means using the right method/channel, for the right audience, at the right time through the most effective & consumable means. 
• The Learning Platform and Program lead oversees all platform interactions, including learning experiences, updates, and capabilities. This role especially focuses on EMEA Retail Training Programs learning experiences, Compliance, and on-the-job learning for lululemonU. 

A day in the life 

• Works Cross-functionally with retail employees and SSC partners to manage the delivery strategy, timeline, and implementation strategy of all retail training in EMEA through a blended learning approach, including eLearns, instructor lead training, and in-store training.
• Measure and monitor training effectiveness, socialising reporting across the business. 
• Manage multiple (10+) retail training programs in a cross-functional, fast-paced retail environment.
• Manages the development of retail program learning strategies and roadmaps that outline key outcomes for the assigned audience (transitions, external leadership level roles, AD+ employees).
• Manage, implement, and sustain assigned programs, putting forth recommendations to improve effectiveness through the analysis of end-user and stakeholder feedback
• Act as project manager for new learning plans, re-designed learning plans, and cyclical program launches and manage deadlines associated with program launch
• Manages the learning journeys for all customized learning tracks for individuals and groups outside of the typical learning tracks (transitions, external leadership level roles)
• Manages Staff Meeting Content and overall strategy for EMEA Retail. 
• Serve as a learning point of contact, driving awareness of assigned programs through EMEA-wide communication and delivery ((e.g. 1-pagers, Zipline in NA, videos, NA-wide calls)
• Create program evaluation strategy in partnership with learning design & learning partners. 
• Update and manage the EMEA learning space on youlu and consult on Learning Management System, ensuring relevancy and accuracy as required. 
• Managing individual and program needs through monitoring, responding, and escalating Service Now and the EMEA L&L inbox.
• Collaborate and inform global teams on local needs and requirements in redesign of roll outs of RTP’s and new programs.

Qualifications

• 3-5 year’s experience in people management, project management, learning development, operations, or HR related field 
• 3-5 year’s Retail Experience preferred
• Advanced understanding of Program Management Systems (e-learning authoring tools, Learning Management Systems, Microsoft applications)
• A passion for guiding and supporting our collective in discovering, developing, and activating their unique potential for the world
• Proficiency in presenting ideas and concepts, and ability to quickly develop trust
• Experience in project managing translation projects 
• Ability to work under strict deadlines if needed on project
• Cross-functional and collaboration skills
• Strong verbal & written communication skills
• Strengths in organization, and influence; solutions-oriented problem-solving

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results. 
• Communicates with honesty and kindness and creates the space for others to do the same. 
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Fosters connection by putting people first and building trusting relationships. 
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.