lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Service Management Office safeguards against Technology service disruptions, reduces the impact of outages, and promotes operational best practices. We set standards for managing and operationalizing services, drive dynamic governance, and innovate to improve efficiency and efficacy. Our tight-knit team leverages industry best practices, thrives on collaboration and creativity, and is dedicated to delivering exceptional results that benefit the entire organization.

about this role

The Senior Support Analyst, Technology Change Management, is responsible for managing all aspects of Change Management for the Global Technology organization at lululemon. They are responsible for prioritizing change management requests, assessing their impact, and acting as the chair of the Change Advisory Board (CAB). The Change Manager will work closely with other members of the Service Management Office and key stakeholders to drive a continuous improvements strategy for Change Management across the technology organization.

a day in the life: what you’ll do

•    Review, prioritize, and assess impact of technology change requests through ITSM tool, ServiceNow, checking for completeness and compliance. 

•    Prepare, organize and facilitate regular CAB meetings that are efficient and support the organization’s needs. 

•    Act as the Change Advisor Board (CAB) chair, aiding CAB to accept or reject changes, identify conflicts and to communicate CAB decisions as needed. 

•    Develop, lead, and maintain a knowledge of change management activities and plans, focusing on continuous improvement approaches through research and analysis. 

•    Conduct regular Change Management internal audits in alignment with the Technology Change Management Policy, delivering key findings to relevant stakeholders. 

•    Partner with Incident and Problem Managers to ensure continuous improvements to overall service management health. 

•    Provide formal and informal guidance to project teams, stakeholders, key partners, and leadership on change management best practices to accelerate the development of change readiness, training roll-out, and sustainment acumen across the Technology organization. 

•    Build, analyse and deliver Change Management reporting to senior leaders and the wider Technology organization which measure Key Performance Indicators and highlight important Technology services trends. 

qualifications

•    Degree in Computer Science, or a related field or an equivalent combination of experience and post-secondary education. 

•    Information Technology Infrastructure Library (ITIL) Version 4 Foundation Certification or greater. 

•    3-5 years’ experience in ITSM, with a depth of understanding in technology change management practices 

•    2-3 years' experience in managing through the ServiceNow Change Management module or similar

•    Change Management tools. 

•    Strong analytical, problem solving, and root cause identification skills 

•    Adaptable, flexible, and a self-starter who can be agile and prioritize their workload effectively. 

•    Excellent communication skills - both written and oral. 

•    Proven ability to excel in a highly collaborative environment. 

•    Passionate about cross-functional engagement, enrolment, and alignment. 

•    Demonstrated capacity to manage multiple priorities, work under high pressure and deliver high quality results while adhering to tight timelines. 

•    A team player that truly believes they are successful when the organization is successful. 

must haves

•    Acknowledge the presence of choice in every moment and take personal responsibility for your life.

•    Possess an entrepreneurial spirit and continuously innovate to achieve great results. 

•    Communicate with honesty and kindness and create the space for others to do the same. 

•    Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 

•    Foster connection by putting people first and building trusting relationships. 

•    Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

workplace arrangement 

This role is classified as In-Person under our SSC Workplace Policy: 

In-person collaboration and connection are important to our culture. Work is performed onsite, minimum 4 days per week. 

additional notes

Authorisation to work in Canada is required for this role. 

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $81,500 – $107,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

•    Extended health and dental benefits, and mental health plans 

•    Paid time off 

•    Savings and retirement plan matching 

•    Generous employee discount 

•    Fitness & yoga classes 

•    Parenthood top-up 

•    Extensive catalogue of development course offerings 

•    People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. #LI-ZP #LI-Onsite