Guest Support Forecast Analyst (Contract Through July 2026)

Ubicación: Canada

Estado/Provincia/Ciudad: British Columbia

Ciudad: Vancouver

Sectores Empresarial: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

This role helps set the foundation for the Guest Support teams to hit their SLA's, performing quantitative analysis to establish short term interactions forecasts and determining the associated staffing demand for DE and GEC global volume driven roles. They understand how their work with the forecast impacts the success of the workforce management and operations teams. They provide clear and succinct storytelling to leadership and cross functional teams on forecasting results and methodology. They plan proactively, while reacting quickly and with agility when trends change across the business.

 

core responsibilities 

  • Responsible for creation for long- and short-range forecasts for NAM and global GECs
  • (EMEA), and volume driven support roles
  • Responsible for assessing and implementing near-term changes to GEC labor model
  • based on sales forecast and trending interactions per order ratios
  • Provide quantitative analysis and reporting on forecast performance and key interaction
  • drivers
  • Responsible for proposing and gaining alignment on forecasting revisions and budget
  • impacts based on upcoming initiatives and trends
  • Leads regular meetings with Guest Support leadership and key cross-functional partners,
  • ensuring clear analysis and storytelling of data
  • Drives the conversation with key cross-functional partners (including but not limited to
  • Distribution Centres, Marketing, etc.) to ensure that the Guest Support teams have all the
  • information needed to make informed decisions around short term impacts to forecast
  • Design usability and execution of Guest Support forecasts within WFM scheduling software
  • Supports the development and optimization of long- and short-term capacity planning for
  • tier 1 frontline teams within Guest Support
  • Develops and analyzes department reports on a scheduled and ad hoc basis 

 

qualifications

  • Post Secondary Education Required (Business Administration, Statistics, Mathematics)
  • 3+ years in Workforce Management and/or forecasting and/or capacity planning
  • experience
  • Expert in Microsoft Excel with PowerBI experience preferred
  • Proficient in SQL and Python programming languages

must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in Canada is required for this role. 

Compensation and Benefits Package 
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000-$86,600 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
  • Extended health and dental benefits, and mental health plans 
  • Paid time off 
  • Savings and retirement plan matching 
  • Generous employee discount 
  • Fitness & yoga classes 
  • Parenthood top-up 
  • Extensive catalog of development course offerings 
  • People networks, mentorship programs, and leadership series (to name a few) 


Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. 


Workplace Arrangement

In person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.



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Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.