Lululemon

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

The Learning + Leadership team is a global team of learning professionals specializing in learning design, delivery, learning platform management, and program management.  We are responsible for all types of learning including onboarding, functional, leadership, and personal development.  We support our retail store teams, call centers, distribution centers and our head office teams across the world.  We support lululemon’s long- and short-term goals and objectives by partnering with the business to get the right people, the right learning, in the right way, at the right time!

A day in the life

• Manage the integrity of the organizational structures, content standards, workflows, and content management strategy within lululemon's Learning Platform.
• Support learning content uploads (including tagging, testing, and troubleshooting).
• Support with launching learning to appropriate audiences (using the pre-determined organizational structure and business rules).
• Support and coach Learning and Leadership employees on how to optimize new learning platform features, enhancements, and functionality.
• Manage weekly to bi-annual processes that include reports, updating documents to company standards, and content audits resulting in updates, vendor contracts, or archiving content.
• Monitor learner engagement and reports on key performance indicators around usefulness and adoption
• Assign and launch learning content assets to global users

Qualifications

• Post-secondary coursework or certifications relating to learning management systems administration or equivalent experience.
• One-two years of experience coordinating a learning platform, preferably Docebo.
• Basic understanding of eLearning content, including SCORM and AICC, as well as scoring and completion as it relates authoring tools and LMSs.
• Supported a learning platform implementation as a Coordinator or Administrator (asset).
• Proficient with using various software and systems, including Microsoft 365 apps.
• Basic understanding of HTML and CSS
• Technical skills including troubleshooting content related issues and understanding how to manage the user side support - reviewing tickets, prioritizing tickets based on severity, resolving issues with users and LMS governance around those issues.
• Excellent problem-solving skills.

Must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Additional Notes
Immigration support is potentially available for this role.

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $60,000 – 67,000 annually the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

 workplace arrangement

 In-Person

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

#LI-Onsite