Lululemon

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities of the Job:

Guest (i.e., Customer) Experience

1. Interact with guests to ensure a great guest experience in a manner that values guests’ time. 

2. Assess guests’ needs to provide customized, effective purchase and return solutions and support. 

3. Provide technical product education by articulating the value and benefit of the product. 

4. Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.

5. Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.

6. Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests. 

7. Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working with Others

1. Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

2. Establish supportive and productive relationships with all team members.

3. Collaborate with team members to ensure optimal guest experience and support store operations.

Operations 

1. Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. 

2. Use in-store technology to support store operations and provide positive guest experiences.

3. Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

4. Understand and adhere to people safety policies and procedures to maintain a safe work environment.

5. Perform work in accordance with applicable policies, procedures, and laws or regulations