Guest Experience Lead | Claremont | FULL TIME

Emplacement: Australia

État/Province/Ville: Western Australia

Ville: Perth

Unité commerciale: Store

Type d'heure: Full-time

Description et exigences

Who We Are 

 

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. 

 

Beyond the Paycheck (Benefits & Perks) 
 
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.  
  
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. 

 

Job Summary 

 

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through an exceptional and inclusive guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and lead the floor. 

 

Core Responsibilities of the Job 
 
  • Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. 
  • Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable). 
  • Move dynamically and lead from the floor, assessing and fulfilling the needs of the business, team, and guests. 
  • Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shifts. 
  • Open and close the store in accordance with the opening and closing procedures. 
  • Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results. 
  • Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. 
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences. 
  • Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. 

 

Job Requirements 
 
Eligibility 
  • Must be legally authorized to work in the country in which the store is located 
  • Must have the ability to travel to assigned store with reliable transportation methods

 

Schedule/Availability 
  • The work schedule can vary based on store needs
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

 

Experience 
  • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) 
  • Some experience in leading, mentoring, or delegating with others 

 

Job Assets (i.e., nice to have; not required)
  • Education: High school diploma equivalent, or above
  • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers) 

 

What We Look For  

 

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members 
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work 
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives 
  • Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decision
  • Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks 
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others 

 

Work Context (e.g., environment, interactions, physical)

 

  • Work involves moving through the store, sometimes with bright lights and loud music
  • Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
  • Work involves moving boxes, fixtures and mannequins weighing up to 30 lbs (13.6 kg) or using ladders to reach materials

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who needs a reasonable adjustment to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member when arranging the interview so we can ensure an equitable, barrier-free application process.
Postuler maintenant

Nous communiquerons seulement avec les personnes retenues. Nous tenons à vous remercier pour votre intérêt. lululemon est un employeur offrant l’égalité des chances en matière d’emploi. Les décisions d’embauche sont basées sur le mérite et les besoins de l’entreprise, et non sur la race, la couleur, la croyance, l’âge, le sexe, le genre, l’orientation sexuelle, l’origine nationale, la religion, l’état familial, la condition médicale, le handicap physique ou mental, le service militaire, la grossesse, l’accouchement et les conditions médicales connexes, ou tout autre motif protégé par les lois et les ordonnances fédérales, provinciales ou de l’état, et locales. Des mesures raisonnables d’adaptation sont offertes aux personnes admissibles souffrant d’un handicap, sur demande. Cette politique d’équité en matière d’emploi s’applique à toutes les pratiques relatives au recrutement et à l’embauche, à la rémunération, aux avantages sociaux, à la discipline, aux mutations, à la cessation d’emploi et à toutes les autres modalités et conditions d’emploi. L’équipe de direction est principalement responsable de la mise en œuvre des politiques d’équité en matière d’emploi de lululemon, mais vous partagez également la responsabilité de vous assurer que, par vos actions personnelles, les politiques sont respectées.

lululemon s’engage à fournir des accommodements raisonnables pour les candidats avec un handicap. Si vous souhaitez qu’un membre de notre équipe communique avec vous pour un soutien personnalisé, écrivez-nous à accommodations@lululemon.com. Dans votre courriel, indiquez le titre du poste, le lieu du poste et la nature de votre demande.

L’utilisation des outils d’IA, y compris, mais sans s’y limiter, ChatGPT, Microsoft Copilot, Gemini, DeepSeek ou tout autre logiciel assisté par IA, est strictement interdit pendant le processus d’entrevue, sauf en cas de mesures d’adaptation raisonnables. Cela inclut entre autres les réponses générées par IA, la création de contenu, ou toute forme d’aide automatisée lors des entrevues en direct, des études de cas, des évaluations techniques et des déclarations écrites.

Chez lululemon, nous sommes engagés à préserver la vie privée, à maintenir l’intégrité, à assurer la transparence et à respecter les pratiques d’embauche éthiques. Notre engagement envers l’utilisation responsable de l’IA garantit que les renseignements exclusifs sont protégés et que toutes les décisions d’embauche sont basées sur les compétences, le jugement et l’expertise propres aux candidats sans l’aide de l’IA. Toute utilisation de l’IA au cours du processus d’entrevue entraînera la disqualification immédiate de la personne candidate. lululemon se réserve le droit d’utiliser des outils de détection de l’IA pour vérifier l’authenticité des réponses des candidats.