Lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Loyalty team is responsible for the strategy and end to end ownership and delivery of unique loyalty strategies and programs to drive guest connection, spend, retention and lifetime value. The team is fast paced and agile, getting things done quickly while always putting the guest and guest experience first. 

core responsibilities

As the Loyalty Strategy Lead, you will support the evolution of our loyalty programs. Reporting to the Manager, Loyalty Strategy, this role focuses on developing strategy to deepen member engagement, optimize benefit performance, and inform the design of new guest experiences. You will collaborate across teams to bring strategies to life and use data insights to drive measurable impact.

Strategy and planning

• Support strategic planning and roadmap development for loyalty programs
• Develop executive level presentations and materials on program strategies and performance
• Collaborate with cross-functional partners on planning and execution
• Conduct market scans and guest research, collaborating with insights and innovation teams to inform program evolution
• Support with our annual and strategic planning process

qualifications

• 3+ years’ experience in management consulting or corporate strategy
• Highly effective communicator with strong storytelling and presentation skills, must be able to produce decks & materials, which can be consumed by Senior Leaders
• Able to work with limited direction in a fast-paced, dynamic environment, managing multiple time sensitive deliverables; can motivate self and stakeholders across the organization on our vision through changing priorities and aggressive deadlines

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

additional notes
Authorization to work in Canada is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $81,500 - 107,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  
 

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

 
workplace arrangement
 

Hybrid 

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

#LI-Onsite 

#LI-SS1