Emplacement: Vietnam
État/Province/Ville: Hà Nội
Ville: Hanoi
Unité commerciale: Store Support Centre (SSC)
Type d'heure: Full-time
Senior On-Site Finished Goods Quality Assurance Technician (Hanoi)
Description et exigences
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The lululemon On-Site Quality Assurance Team operates under the Global Supplier Quality function as part of lululemon’s Global Product Integrity team. The On-Site Quality Assurance team is responsible for proactively preventing, controlling and remediating quality non-conformances or defects before and during production, with the ultimate goal of ensuring products delivered to our guest meet lululemon's high quality standards and design intent This team is relied upon to partner closely with our vendors in-region to provide solutions to monitor, mitigate and prevent quality issues and to continuously identify opportunity areas for continuous Improvement.
A day in the life:
- Coach team of On-Site Quality Assurance Technicians (QA Technicians) to execute quality assurance activities at factories that prevent, control and remediate quality non-conformances or defects before and during production
- Manage the execution and review results of pre-production meetings conducted by On-Site QA Technicians with factories in accordance with policy and procedure
- Manage the review and approval of pre-production / TOP samples by On-Site QA Technicians
- Review and manage the remediation of non-conformances during and after production, including scoping, preliminary root-cause analysis, and rectifying any impacted units
- Manage and create processes where needed to ensure conformance to established visual standards in accordance with policy and procedure
- Manage the continual oversight of vendors’ quality controls through physical inline / final random inspection, audit, and analysis of the vendor’s and/or 3rd party inspection data as provided
- Monitor the effectiveness of inspection processes and work with the vendors or 3rd parties to change on-site inspection strategies as needed in accordance with policy and procedure
- Manage the review, calibration, and approval of any differences between any raw material mill and finish goods factory visual inspection reports (outgoing and incoming) to minimize production quality risks
- Approve the suspension of production when key non-conformances cannot be immediately resolved
- Manage the resolution of any issues or non-conformances identified by the Global Supplier Quality Assurance Team or other key stakeholders, as required
- Manage the completion of supplier quality-related issues as assigned, in accordance with lululemon’s Corrective Action, Preventative Action (CAPA) system and process
- Train and direct lululemon-dedicated quality control/assurance provided by the vendor to ensure production quality success
- Escalate significant production quality issues as needed, partnering cross-functionally to create solutions to minimize impact and risk to the business
- Manage and develop team of On-Site Quality Assurance Technicians to ensure overall Global Supplier Quality and Product Integrity mandates are met
- Be in the in-country representative of global supplier quality and product integrity, as well as the lululemon brand.
Qualifications:
- Bachelor’s Degree in Industrial Engineering, Textile Technology or related field
- 10+ years apparel factory experience
- 5+ years of progressive people management experience, with demonstrated ability to provide effective leadership, training, and development of others
- Strong technical knowledge of inspection, fabrics, garment construction, testing and machinery is required
- Ability to conduct workflow analysis, assess issues and challenges, and recommend corrective actions
- Ability to analyze quality assurance data and trends is required
- Knowledge of Quality Assurance tools is required
- Customer service oriented, good organizational and time management skills
- Ability and willingness to accept and provide feedback
- Strong problem solving and decision-making skills
- Ability to travel internationally is required
- Clear written & verbal communication skills
- Strong team player and ability to work independently.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
Beyond the Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
Nous communiquerons seulement avec les personnes retenues. Nous tenons à vous remercier pour votre intérêt. lululemon est un employeur offrant l’égalité des chances en matière d’emploi. Les décisions d’embauche sont basées sur le mérite et les besoins de l’entreprise, et non sur la race, la couleur, la croyance, l’âge, le sexe, le genre, l’orientation sexuelle, l’origine nationale, la religion, l’état familial, la condition médicale, le handicap physique ou mental, le service militaire, la grossesse, l’accouchement et les conditions médicales connexes, ou tout autre motif protégé par les lois et les ordonnances fédérales, provinciales ou de l’état, et locales. Des mesures raisonnables d’adaptation sont offertes aux personnes admissibles souffrant d’un handicap, sur demande. Cette politique d’équité en matière d’emploi s’applique à toutes les pratiques relatives au recrutement et à l’embauche, à la rémunération, aux avantages sociaux, à la discipline, aux mutations, à la cessation d’emploi et à toutes les autres modalités et conditions d’emploi. L’équipe de direction est principalement responsable de la mise en œuvre des politiques d’équité en matière d’emploi de lululemon, mais vous partagez également la responsabilité de vous assurer que, par vos actions personnelles, les politiques sont respectées.
lululemon s’engage à fournir des accommodements raisonnables pour les candidats avec un handicap. Si vous souhaitez qu’un membre de notre équipe communique avec vous pour un soutien personnalisé, écrivez-nous à accommodations@lululemon.com. Dans votre courriel, indiquez le titre du poste, le lieu du poste et la nature de votre demande.
L’utilisation des outils d’IA, y compris, mais sans s’y limiter, ChatGPT, Microsoft Copilot, Gemini, DeepSeek ou tout autre logiciel assisté par IA, est strictement interdit pendant le processus d’entrevue, sauf en cas de mesures d’adaptation raisonnables. Cela inclut entre autres les réponses générées par IA, la création de contenu, ou toute forme d’aide automatisée lors des entrevues en direct, des études de cas, des évaluations techniques et des déclarations écrites.
Chez lululemon, nous sommes engagés à préserver la vie privée, à maintenir l’intégrité, à assurer la transparence et à respecter les pratiques d’embauche éthiques. Notre engagement envers l’utilisation responsable de l’IA garantit que les renseignements exclusifs sont protégés et que toutes les décisions d’embauche sont basées sur les compétences, le jugement et l’expertise propres aux candidats sans l’aide de l’IA. Toute utilisation de l’IA au cours du processus d’entrevue entraînera la disqualification immédiate de la personne candidate. lululemon se réserve le droit d’utiliser des outils de détection de l’IA pour vérifier l’authenticité des réponses des candidats.