Area: Hong Kong SAR
Stato/Provincia/Città: Hong Kong Island
Città: Hong Kong
Unità Affari: Store Support Centre (SSC)
Tipo di tempo: Full-time
Marketplace Operations Specialist
Descrizione e requisiti
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
Within the Digital team, the marketplace function is responsible for creating and executing strategies that deliver a world-class experience for guests on our Asia Pacific partner’s site across multiple languages and multiple currencies.
A day in the life
Marketplace Operations Ownership:
- Own the daily operational execution across marketplace platforms, ensuring smooth store functionality and stable performance.
- Manage new product drop uploads end-to-end, ensuring accuracy, timeliness, and strong merchandising presentation.
- Oversee and manage the tech agency (e.g., Rithum) to ensure seamless platform operations across all marketplaces.
- Serve as the central point of contact for technical inquiries, inventory updates, and operational troubleshooting.
Guest Experience & Service Excellence:
- Maintain strong coordination with Guest Experience Center (GEC) to ensure accurate handling of guest inquiries related to pricing, products, and order status.
- Perform regular QA checks across platforms to ensure best-in-class product presentation and seamless guest journeys.
- Proactively identify and resolve operational gaps that may impact guest satisfaction.
Process Optimization & Documentation:
- Establish, document, and continuously improve operational processes to ensure efficient ways of working with Tech, Logistics, GEC, and agency partners.
- Drive process clarity and cross-functional alignment to enable scalable and sustainable marketplace growth.
- Support the implementation of operational frameworks for new marketplace launches.
Inventory & Performance Managemnent:
- Partner with allocation and planning teams to review inventory levels and ensure accurate stock representation across platforms.
- Monitor operational KPIs and marketplace health metrics to identify risks and opportunities.
- As the role evolves, build reporting templates and dashboards to support visibility and performance tracking.
Qualifications:
- Highly detail-oriented with strong execution discipline.
- Structured and process-driven, with the ability to build scalable workflows.
- Strong communicator who can coordinate multiple stakeholders effectively.
- Analytical mindset with the ability to monitor KPIs and identify operational improvements.
- Comfortable working in a fast-paced, cross-functional digital environment.
- Proactive and solutions-oriented, with a continuous improvement mindset.
- University degree – commerce or merchandising related subjected are a plus.
- Fluency in English (written and spoken).
- 3-5 years experience working in a role supporting digital channels. Direct experience with marketplace and apparel is a plus.
- Able to work independently and manage strict timelines.
- Proficiency in MS excel.
- Ecommerce is 24 hour/7 business so free evenings and weekends aren’t always guaranteed. Being able to effectively manage your time is a necessity.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-JCA #LI-Onsite
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon si impegna a fornire sistemazioni adeguate per le persone candidate con disabilità. Se desideri che qualcuno del nostro team ti contatti per un'assistenza personalizzata, manda un'e-mail all'indirizzo accommodations@lululemon.com. Nell'e-mail inserisci il ruolo, la posizione geografica e il tipo di richiesta.