Area: Korea, Republic of
Stato/Provincia/Città: Seoul
Città: Seoul
Unità Affari: Store Support Centre (SSC)
Tipo di tempo: Full-time
Retail Operations Specialist, Korea
Descrizione e requisiti
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The operations (Ops) team is comprised of peeps that know a little bit about everything and a lot about most things within their lululemon market. Based in market, our Operations team is an extension of our store teams. You are responsible for supporting cross-functional daily operations, solving complex problems, and developing new initiatives that support the demands of running a shop. Simply put, Ops is responsible for making the complex simple for our store support centre and stores.
A day in the life:
Your primary objective will be to inspire, lead and drive efficiencies via operational support to our stores:
- Responsible for program evolution and creation: cross functional alignment, decision making, leading change management within your market, writing communication, creating content (i.e. intranet youlu, FAQs, resources) implementation and follow up (quizzes , and surveys)
- Participate in cross-functional working groups to ensure that the needs of stores are considered and included in execution of any communication, project or initiative - provide options and impacts to cross functional stakeholder and decision makers with a clear recommendation - identifying areas for cross-functional collaboration and bringing the right people together to propel work forward
- Lead elements of the internal New Store Opening (NSO) Process in collaboration with the relevant store and Store Support Centre teams
- Escalate and drive the solution of in the moment/urgent operational issues that impact stores
- Change management support for the retail network from our Store Support Centre departments
- Deliver new efficiencies and process optimization for the retail network
- Manage day to day programs within the region and in your market
- Identify and mitigate store-facing risk
- Work directly with regional sustainability team to execute local initiatives inclusive of reporting
- Present in stores at least once a week
Qualifications:
- Preference of 1-2 years experience in store at key leader level.
- Preferred experience of leading the operations pillar in store.
- You are experienced with managing multiple projects at once. Project management is your best friend.
- You are an expert in enrollment, training and have a way of making the complex simple.
- You drive solutions and ideas that support us to be “best in the world” at guest experience and results.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
#LI-NDN
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-JP1
Solo i candidati selezionati verranno contattati. Ti ringraziamo sentitamente per il tuo interesse. lululemon è un’azienda che rispetta le pari opportunità di impiego. I nostri collaboratori vengono selezionati in base al merito e alle esigenze aziendali, e non in base a etnia, colore della pelle, età, sesso, genere, orientamento sessuale, origine nazionale, religione, stato civile, stato di salute, disabilità fisica o mentale, servizio militare, stato di gravidanza, nascita di figli e condizioni mediche correlate, né ad altre categorie protette da leggi od ordinanze federali, di stato, provinciali e locali. Su richiesta, è possibile trovare soluzioni adeguate alle esigenze particolari di soggetti qualificati con disabilità. La politica sulle Pari opportunità di impiego si applica a tutte le prassi relative a reclutamento e assunzione, retribuzione, benefit, disciplina, trasferimenti e licenziamento, e a tutti gli altri termini e condizioni di impiego. È compito della dirigenza assicurarsi che le politiche sulle pari opportunità di lululemon vengano rispettate. Ciascun dipendente viene comunque chiamato ad agire nel rispetto delle stesse.
lululemon si impegna a fornire sistemazioni adeguate per le persone candidate con disabilità. Se desideri che qualcuno del nostro team ti contatti per un'assistenza personalizzata, manda un'e-mail all'indirizzo accommodations@lululemon.com. Nell'e-mail inserisci il ruolo, la posizione geografica e il tipo di richiesta.