German Speaking Customer Service Agent: GEC Educator - Remote | United Kingdom/Ireland (Contract)

地域: United Kingdom

都道府県/ 州 / 州/省/県 / 市区町村: Remote

市区町村: Remote

ビジネスユニット: Guest Education Centre (GEC)

詳細と要件

Please note this role requires candidates to be fluent in German, both written and verbal. 
OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK and Ireland. Please note there is a vacation blackout period during our peak season from May 2025 through October/November 2025.

who we are

The Guest Education Centre is lululemon’s contact centre and we operate as a remote team located across Europe. The GEC Educator is our primary guest facing role, whose goal is to provide solutions to all guest inquiries. We do this by servicing guests across Europe through phone, email, live chat, social media and virtual shopping. As members of our GEC team, our Educators are empowered to find resolutions for our guests and support them through the entirety of their lululemon experience. 

We are currently hiring for contracted positions. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.


the role


As a GEC Educator, you will:


·       Deliver world-class guest experience through all GEC channels (phone, live-chat, and email).

·       Resolve guest concerns and inquiries through connection and empathy. 

·       Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.

·       Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education. 

·       Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.

·       Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.  

·       Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities. 



qualifications


     ·       Fluent in German, written and verbal  

·       Minimum 1 year of customer service experience required.  

·       Contact centre experience considered an asset.

·       A commitment to completing 2.5 weeks full-time training and adaptability to learning new applications and systems.

·       Exceptional customer service skills including excellent verbal and written English communication.   

·       Ability to authentically connect with guests and resolve guest inquiries over the phone.  

·       Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.  

·       Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.   

·       Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.  

·       Ability to work on a computer for up to 8 hours/day.



schedule (candidacy is dependent on ability to meet availability requirements):


·       Shift times range from 7am to 5pm GMT on weekdays and 9am - 5pm BST on weekends

·       Full-time is fully available during operating hours 


hours expectations:


·       Full Time is 40 hours per week in the UK and 37.5 hours in Ireland


work from home requirements:

 ·     A quiet, distraction-free, home office with a door you can shut. 
 ·     Access to a strong, reliable internet network 
 ·     Disciplined work ethic -a self-starter with the ability to work independently in a fast-paced environment.


今すぐ応募

lululemonの採用情報に興味を持っていただき、誠にありがとうございます。ご連絡は一時選考を通過された候補者の方のみに差し上げておりますので、ご了承ください。lululemonは雇用主として雇用機会の均等を重視しています。採用の可否は実力・実績とビジネスにおける必要性に基づいて決定されるものであり、人種、肌の色、信条、年齢、性別、ジェンダー、性的指向、国籍、信仰、婚姻状況、健康状態、身体または精神の障害、従軍経験、妊娠・出産関連の健康状態、または国家および地方自治体が定める法律および条例により保護されているその他の項目によって決定されるものではありません。選考を通過された障害者の方には、要望により合理的配慮（reasonable accommodation）を図ります。雇用機会均等ポリシーは、採用および雇用、給与、福利厚生、賞罰、異動、解雇、その他の従業員規約に関連する全活動に適用されます。lululemonの雇用機会均等ポリシーが確実に遵守されるよう、経営陣が主たる責任を負って取り組みますが、皆さんにおいても個人の行動によりこのポリシーを守る責任を担います。

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.