lululemon

 Manager - Vendor Data & Process Management  (TVMO)

(Candidates must reside in Vancouver to be eligible for consideration)

Who we are 

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. 

About this team: 

lululemon’s technology spend and portfolio has become increasingly complex and global – as a result, it has become critical to strengthen controls, increase visibility into spend, and give lululemon better oversight and influence on vendors. The Tech Vendor Management Office (TVMO) is a dedicated team that seeks to effectively manage technology vendor relationships and introduce appropriate control points within the vendor lifecycle to optimize vendor spend and maximize value from our technology vendors.

A day in the life: 

Role Summary: 

This role leads the end-to-end vendor management process, encompassing vendor selection, onboarding, contract management and performance evaluation, for adverse portfolio of vendors, including software, hardware, and professional services. The Manager - Vendor Data & Process Management is responsible for optimizing vendor relationships and performance to drive operational efficiency, cost savings, and strategic alignment. This involves leading a team, developing data-driven insights through dashboards, and collaborating with internal stakeholders to ensure vendor processes meet evolving business needs. The role requires a strong understanding of vendor lifecycle management, data analysis, and team leadership.

Key Responsibilities:

• Vendor Lifecycle Management: Oversee the entire vendor lifecycle for software, hardware, and professional services, ensuring seamless operations from initial selection through contract execution, performance monitoring, and offboarding.
• Team Leadership: Lead and mentor a team of process managers responsible for global vendor selection, onboarding, contract management, and performance management. This includes setting team goals, providing performance feedback, and fostering professional development.
• Data-Driven Insights: Drive the dashboard strategy to deliver actionable insights to leadership regarding vendor performance, spend, risk, and other key metrics. This includes identifying relevant data points, developing reporting mechanisms, and presenting findings to stakeholders.
• Operational Excellence: Identify and eliminate obstacles to operational success within the vendor management process. This includes streamlining workflows, automating processes, and implementing best practices.
• Stakeholder Management: Maintain open and proactive communication with internal stakeholders to understand evolving business needs and adjust vendor management processes accordingly. This involves building strong relationships and collaborating effectively across departments.
• Strategic Alignment: Conduct annual vendor segmentation reviews to optimize vendor tiers and ensure alignment with strategic goals. This includes analyzing vendor performance, spend, and risk to determine appropriate tiering and relationship management strategies.
• Process Improvement: Continuously evaluate and improve vendor management processes to enhance efficiency, reduce costs, and mitigate risks. This includes staying abreast of industry best practices and implementing innovative solutions.
• Financial Management : Analyze vendor spend, identify cost-saving opportunities, and lead their execution.