위치: Canada
시/도 / 도 / 구/군/시: British Columbia
구/군/시: Vancouver
사업 부문: Store Support Centre (SSC)
시간 유형: Full-time
Program Manager, Service Excellence
직무내용 및 자격요건
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
Retail Optimization supports North America stores to operate with ease and efficiency to drive growth. In Store Experience designs and leads our store guest experience, including store service models, floor leadership strategy, retail scheduling, and driving retail performance through initiatives and programs.
a day in the life: what you’ll do
The Program Manager, Service Excellence designs and delivers the future of in-store guest experience for North America stores.
- Deliver functional strategies, tactics, and tools to create the future of excellent service in North America stores
- Manage multiple projects/initiatives to bring service strategies to life in retail
- Directly communicate the strategy and vision for in-store guest experience to retail and SSC leaders
- Develop frameworks and roadmaps to execute on our shared vision for guest experience across geographies and formats, and service execution and service levels
- Develop and execute tests and pilots to inform strategies and assess data and results to align on future deliverables
qualifications
- Bachelor's degree or higher in business operations, strategy, or related field or equivalent experience in similar field/industry
- Project Management certification or equivalent experience leading cross-functional collaborative efforts with many stakeholders
- 5+ years in retail strategy and/or operations
- Skilled written and verbal communicator and facilitator
- Experience creating service strategies for retail, hospitality, or similar field
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes
Immigration support is potentially available for this role.
Immigration support is potentially available for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500 - $135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.
#LI-Hybrid
#LI-BR1
먼저 룰루레몬 커리어 기회에 관심을 가져 주셔서 감사드리며, 룰루레몬은 채용심사를 통과한 일부 지원자에 한해 연락을 드리고 있음을 안내해드립니다.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.