lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this role

The Manager, EU Ecommerce will be responsible for setting and executing strategies for the e-commerce experience in Europe (excluding UK and DE), in order to strengthen and scale our business in these regions. This role will co-ordinate cross-functional plans and execute a holistic Digital trading plan to deliver against financial and brand KPIs. 

a day in the life

• Grow and scale our e-commerce operation in Europe; devise and implement strategies that will help us achieve our multi-year goals for the markets
• Manage the day-to-day operation of the regional business in partnership with existing Ecommerce functions; focusing on catalogue maintenance, merchandising and content tactics
• Set country-specific trading plans and objectives, using local guest insight and internal data, communicating progress regularly to relevant leaders
• Identify opportunities to improve efficiency of merchandising operation and guest-facing experience in partnership with Digital Product and Technology
• Lead relationship with cross-border shipping vendor to drive growth and capitalise on opportunity
• Own revenue performance and other ecommerce KPIs of the regions; analysing, interpreting and acting on performance data to grow the business.
• Work with Finance and Ecommerce leadership to set country-level forecasts based on quarterly activity.
• Work with Digital Marketing, CRM, Omnichannel and Operations to inform functional plans and ensure alignment with Ecommerce objectives
• Partner with INTL Digital Strategy function to evaluate success and advise on future roadmaps

qualifications, skills and experiences

• Comprehensive knowledge of e-commerce/digital industry and hands-on experience of growing brands D2C businesses in a range of European countries.
• Experience managing in a large matrix organisation, ability to adapt communication and wear several hats, plus experience of growing/developing teams.
• Excellent analytical and problem-solving skills, with ability to define, drive and deliver on customer and financial goals.
• Confident in devising strategies and project managing a diverse range of stakeholders and deliverables
• Team-oriented with ability to effectively communicate priorities and collaborate with partners across the organization at all levels.
• Strong communication/presentation skills.
• Demonstrated passion for all things Digital.
• Experience with Salesforce Commerce Cloud preferred, not essential

must haves

• Proven work ethic with utmost integrity.
• You are a master enroller and believe the key to success is collaboration.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Fosters connection by putting people first and building trusting relationships.

role classification

• Your role is classified as hybrid under our global SSC Hybrid Workplace Policy. 

• In-person collaboration is important, and much of the role can be performed remotely. Work is performed at both the SSC office and home office every week.