lululemon

Key Responsibilities

· Communicate critical updates to educators, support roles, and leadership as needed.

· Partner with Intraday, cross-functional teams, and Guest Support leadership to identify floor-wide trends and enroll the appropriate partners to solve as needed.

· Organize and partner with other Floor Supports and the Intraday team to manage the overall floor performance, driving toward GEC key performance indicators of efficiency and quality.

· Monitor educator adherence, chat statuses, and phones statuses and provide educators with coaching regarding these metrics.

· Manage email volume by assigning emails to educators and queues.

· Monitor educator attendance by recording accurate lost hours data and sending instant feedback to educators.

· Provide ongoing support, coaching, and education to all educators.

· Provide frontline technical guidance to educators and communicate trends with tech team. 

Qualifications

· Minimum 3 months experience in the GEC Educator or Team Lead role

· Full Time hours required

· Excellent communication and coaching skills

· Ability to work as a member on cross-functional teams and hold others accountable

· Ability to multi-task and efficiently navigate through several programs and applications during shifts

· Adaptable, flexible, self-starter

· Strong attention to detail 

Work from Home Requirements

· A quiet, distraction-free, home office with a door you can shut. A living room or kitchen are not acceptable workspaces.

· Reside and work in a province/state where lululemon operates.

· Internet Speed: Have at minimum 50 Mbps or greater

· Recommended connection should have less than 120ms of latency (ping)

· Hotspots, dial-up and wireless connectivity are not acceptable connections.

· Disciplined work ethic - a self-starter with the ability to work independently in a fast-paced environment. 

Schedule

· Shift times range from 5am to 9pm PST on weekdays and 6am to 6pm PST on weekends,

· Depending on your location. Our guests lead lives outside the standard 9-5 and we are right there with them, which means being available for them in the opening and closing hours.

· Convert times for HST, MST, CST, AST, EST

· Hours expectation: Full Time is 20-40 hours (Canada) or 24-40 hours (USA) per week. 

Must haves

· Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

· Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

· Communicates with honesty and kindness, and creates the space for others to do the same.

· Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

· Fosters connection by putting people first and building trusting relationships.

· Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $19.60-$26.57/hour CAD or $19.25-$26.51/hour USD, subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 10%, subject to certain requirements and the Company’s discretion, bringing the total hourly target compensation range between $21.56-$29.23/hour CAD or $21.18-29.16/hour USD. 
 

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.