Khu vực địa lý: Hong Kong SAR
Bang/Tỉnh/Thành phố: Hong Kong Island
Thành phố: Hong Kong
Đơn vị kinh doanh: Store Support Centre (SSC)
Loại thời gian: Full-time
Project Manager, OSE (Workforce Transformation)
Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
Our Store Evolution (OSE) is a transformation project of our Retail Workforce Strategy with the objective to implement an evolved leadership structure and scalable org model that supports all types of educators, stores, markets, concepts, and strategies to provide greater clarity, connection, and consistency within our experience.
A day in the life:
The Project Manager, OSE is responsible to lead the design, delivery, and sustainment of OSE across the Asia region. This role is responsible for driving cross-functional alignment, managing complex timelines and budgets, and enabling the successful implementation of an evolved org structure that supports our people and enhances our guest experience. This role partners closely with a People & Culture Project Manager, with strategic alignment being key to success.
1. Project Leadership & Governance
- Own the end-to-end delivery of the OSE project across Asia
- Define project goals, success metrics, and key milestones and dependencies across all workstreams
- Establish and maintain a governance structure with clear roles and responsibilities
- Facilitate regular risk reviews and mitigation planning with stakeholders
- Conduct post-implementation reviews and analyse feedback to assess outcomes, capture learnings, and inform continuous improvement
2. Stakeholder Engagement & Communication
- Coordinate communication and engagement strategies across SSC and retail
- Provide regular status updates to senior leadership and cross-functional partners
3. Budget & Planning
- Develop and manage the overall project budget, including labour funding
- Track budget performance and adjust forecasts based on actualization
- Produce Annual Operating Plan guidance for leadership approval
4. Retail Teams Enablement
- Support the change management strategy to enable transition to the future state
- Support in developing and delivering retail-facing communications and enablement resources, including Zipline messages, call decks, and training guides
- Maintain centralized resource hubs (e.g., SharePoint, Youlu) with up-to-date documentation and guides
5. Tech Enablement
- Support business requirements and partner with tech teams to define and implement system solutions
- Track systems setup timelines and assess feasibility of proposed solutions
Qualifications:
- Bachelor’s degree and/or applicable experience
- Program management experience required, change management experience preferred
- Proficiency in project management tools to drive efficiency and collaboration across cross-functional teams (e.g. Microsoft Project, Asana, Smartsheet) or equivalent platforms
- 8 years of relative experience, preferably in a vertically integrated, global, specialty retail environment
- Ability to influence and manage conversations and meetings across the organization at multiple levels
- Proven track record of managing multiple diverse projects within related field
- Proven ability to meet deadlines and operate under tight time constraints with a strong sense of urgency
- Excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and customer relationship management
- Excellent communication skills: verbal, written, negotiation and presentation. Must be able to communicate technical and project management concepts in business-oriented terms
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-GC1 #LI-Onsite
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.