Lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

This role is part of the technology leadership team accountable for the strategy and delivery of Retail Technology Operations.

Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. Global Technology Support & Operations focuses on all things technology within our business including hardware, software, and monitoring and alerting on systems. We love strategic, resourceful, and innovative people that excel at communication, IT (Information Technology) and operations.

a day in the life

The Senior Architect, Retail Operations is responsible for the vision and overall design of devices, tools, and processes that support our technology ecosystem at retail locations. Success is primarily determined by your commitment in building and maintaining artifacts, artifacts and more artifacts which enables storytelling, enrollment and influence across the enterprise.   

You have acted as a technical lead in hardware and system deployment projects where you’ve gained hands on experience using the latest and greatest technology to support highly automated, zero touch solutions that reduce complexity and get the job done securely and quickly.

Your experience working on teams responsible for end point and infrastructure management, networking or cybersecurity will set you up to collaborate with these same times in building simple, scalable and efficient solutions.   

You’ll work with Domain and Enterprise architecture leads in mapping existing capabilities and future states, analyzing the gaps and creating a roadmap to achieve the future state.   You’ll also act as a guide for engineers and delivery teams in implementing solutions.

specific accountabilities include

• Create and maintain an artifact library of current state and future state of the responsible capabilities and related systems.
• Act as technical lead in developing project requirements and success criteria, along with guiding the design throughout the development lifecycle with a strong focus in delivering through documentation.
• Produce and present content at Architecture Design Reviews with a focus on outlining benefit and value proposition of proposed designs and keeping security, scalability, integration points.
• Collaborate with technology partners in ensuring device management best practices, zero-touch system deployments and compliance with security and privacy standards.
• Actively seeks knowledge and organization context and applies learnings to architecture solutions with a focus on collaborating with application, infrastructure and networking teams that support our Retail business. 

qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• Microsoft Certified End Point Administrator
• JAMF Certified Admin (JAMF 200) or JAMF Certified Expert (JAMF 400).
• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP).
• ITIL certification for operational processes and service delivery.

experience

• Hands-on experience with managing compliance, patch management and security best practices in Microsoft environments (Windows Server, Entra, Group Policy, DNS, etc.).
• Knowledge of cloud infrastructure and services (Azure, AWS, JAMF) with a focus on device, identity and configuration management of large-scale hardware deployments.
• Experience designing and managing networking environments, including routing, switching, and firewalls with a focus on high availability and low latency designs in distributed systems.
• Advanced experience and knowledge of IT operations, including observability, monitoring/alerting, security, and identity management
• Hands-on experience in scripting (Ruby, Bash, Python, AppleScript, PowerShell) to support automated device deployments.
• Knowledge of zero-touch deployment, configuration profiles, and device enrollment using (JAMF, Microsoft Intune and Autopilot)
• Experience with iOS devices, Windows/Apple laptops, patch management and app distribution.

nice to Have

• Knowledge of Meraki networks, including wireless, SD-WAN, and security appliances.
• Microsoft Certified: Azure Solutions Architect Expert or similar.
• Meraki certifications (e.g., Meraki Solutions Specialist).
• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE).

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $123,500-$162,100 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

 
workplace arrangement
 

Hybrid 

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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