Lululemon

Senior Support Analyst- Distribution Center

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Distribution Center (DC) Technology team is a highly-motivated and knowledgeable squad that is responsible for making sure all DC’s running on the Manhattan Associates Warehouse Management System are supported – from DC peripheral devices to back end application components to support Manhattan WMS. Outside of DC peripheral devices and back end support. The team also partners with different vendors for DC Material Handling Equipment (MHE), Mac Mini Zoom Rooms, and tablet based workstations running Timeclock software. We are seeking an experienced and positive Hardware Specialist who can work in a fast-paced and fun environment possessing excellent problem solving and people skills. We are a small but powerful team supporting the second largest labor force in the company!

a day in the life

• Work on DC peripheral devices, include the following: RF devices, Voice devices, PCs, Wifi, & printers
• Manager and oversee all hardware issues, repairs, and track maintenance for the devices
• Support assigned projects - meet project timelines, support the delivery of project goals and objectives, and resolve project problems.
• Perform preventative maintenance on printers, autobaggers, and DC peripherals and sending them in for warranty repair
• Be the “boots on the ground” for the network admins by resetting routers/endpoints, wiring network drops, and maintaining the on-site server room for MHE servers and network equipment.
• Sr Analyst also serves as the campus leader on the DC Hardware Support team; which includes coordinating team schedules, working with local DC leaders on small projects such as purchasing replacement devices, working with WMS Software teams on large projects, and working directly with the team lead (who oversees all of our campuses) on asset management and cross-campus issues.

qualifications

• 2+ years’ experience in distribution center peripheral devices and maintenance
• Extremely organized and detail oriented
• Ability to communicate effectively with vendors and end users to triage issues

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Provide expert distribution center hardware technical support, including diagnostics, troubleshooting, and resolution of server, storage, and networking equipment issues.
• Perform device repair and component replacement or manage vendor contact for warranty repairs to restore optimal functionality and minimize downtime.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from  

81,000-101,900  annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off 
• Savings and retirement plan matching 
• Generous  employee discount
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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