Lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global UX Design function is part of the Global Digital and Omni team. We lead user-centered experience strategy, design systems, and production-ready design across lululemon’s digital ecosystem. The Guest Support UX team designs tools for our Educators in our support center and carefully crafts the experiences for all channels Guests use to connect with us. 

Our work supports a growing global audience, requiring thoughtful consideration of regional behaviors, expectations, and constraints while maintaining a cohesive brand and platform experience.

As a Senior UX Designer in Guest Support you will be designing the future experiences that our Guests and Educators will use to connect with each other and the brand, think; softwares and systems, and channels; email, forms, phone, and chat. We support customer journeys from service to sales across a variety of platforms. You will be utilizing the latest technologies to create the best environment for Educators to support our Guests. If solving for complex customer experiences is your thing, you’ll be right at home.

You will operate with high autonomy, lead your own workstreams, and partner closely with Product, Engineering, Data, and Research to ship thoughtful, high-impact solutions. Think less screen-by-screen execution, more systems-level thinking. Like designing a city, not just a building.

core responsibilities

• Closely partner with Product, Technology and Business to create the vision for new products and features within the portfolio
• Apply systems thinking design new features across platforms
• Clearly articulate design rationale to cross-functional teams and senior stakeholders
• Partner with UX Research to plan studies to inform your design decisions and influence future direction for your team's roadmap
• Represent UX autonomously in broad and complex settings, often times driving product stream forward with low touch leadership
• Deliver guest and educator experiences that meet or beat success criteria, driving positive change in defined metrics
• Contribute to all scrum team ceremonies, representing design
• Provide support and feedback to design teammates to cultivate designs and culture that feels harmonious
• Evangelize and contribute to the evolution of the product design process with other design leaders and managers on the team

qualifications

• 5 to 8+ years of experience in Product Design or UX Design.
• Strong portfolio demonstrating end-to-end product thinking and shipped work.
• BS or BA degree (or equivalent experience) in Human-Computer Interaction, UX/UI/Design Diploma or Degree, or a related area
• Advanced skills in user-centered design, interaction design, visual design, and accessibility for mobile and web.
• Expertise with Figma and collaborative tools such as Miro.
• Superior relationship-building and communication skills
• Strong leadership and strategic thinking
• Expertise across all facets of human-centered design and user experience, spanning UX strategy, experience/interaction design, user research, prototyping, visual design and user adoption
• Demonstrable experience creating a wide variety of UX artifacts (e.g. IA, journey maps, user flows, CX Maps, wireframes, hi-fi designs, prototypes etc.)
• Compelling presentation skills to build and share inspiring visual stories with credibility, clarity, and confidence
• Well versed in facilitation techniques that enable groups to build clarity and alignment
• Practical understanding (including capabilities, patterns and limitations) of current technologies used to build rich experiences for native iOS and responsive web
• Experience translating qualitative and quantitative data into design decisions

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

additional notes

Immigration support is potentially available for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $132,600 - $174,000 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid: In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

#LI-Onsite 

#LI-