Lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

core responsibilities

• Welcome and assist both guests and employees to the building
• Keep the front desk and guest lounge area clean, organized, and welcoming
• Screen and respond to incoming calls, emails, and internal tickets as required, or direct to relevant stakeholder
• Manage office services requests, escalating to management when necessary. Including but is not limited to; parking, security access, booking resources, maintenance, supply inquiries, office feedback, etc. 
• Manage access for employees, vendors, and guests per our security and risk policies
• Create and maintain content, documents, and data on internal platforms
• Support bookings for specialty spaces, shared desks, and other office areas within the building
• Ensure building emergency procedures are understood and followed
• Maintain organization and restock supplies in printer rooms, kitchens, and other shared spaces
• Track and manage office spend
• Conduct daily office/shared space walkthroughs to ensure cleanliness, maintenance, and organization
• Develop and maintain clear documentation for process and procedures
• Support the core lululemon team with in-office events as needed
• Take on special projects as assigned

the fine print

• 1-2 years of experience in a customer service based environment preferred
• Enjoys working and connecting with others 
  
• Highly organized with attention to detail and ability to multi-task effectively 
• A proactive attitude and collaborative spirit
• Excellent verbal and written communication skills 
• Commitment to diversity and inclusion 
• Passion for creativity, new ideas, and thinking outside of the box
• Proficient with Microsoft Office Suite

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

additional notes
Authorization to work in the United States is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from USD $41,600-$54,600 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.  
 

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

 
workplace arrangement

In-Person

In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements.  

#LI-Onsite #LI-RP1