地点: Canada
州/省/市: British Columbia
城市: Vancouver
业务单元: Store Support Centre (SSC)
地点: Canada
州/省/市: British Columbia
城市: Vancouver
业务单元: Store Support Centre (SSC)
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Global Support Enablement team is the backbone of operational efficiency and performance excellence for lululemon’s Educator Help Centre (EHC), our Global Technology Support team. The EHC is crucial in providing frontline technical support to Educators globally in our stores, Store Support Centres, and the Guest Education Centres. We are a collaborative team dedicated to building the processes and programs that empower the EHC to deliver exceptional support experiences to our Educators worldwide. Our key programs include Quality Assurance, Learning, Training and Onboarding, Standard Operating Procedures, Scheduling and Forecasting, and Performance Analytics.
a day in the life: what you’ll do
As an agile and collaborative leader, you will be responsible for leading a team of analysts dedicated to GSE program delivery. You contribute to our exceptional employee experience through clear communication, coaching and mentoring. Leading the centre of excellence for Support Enablement, you partner with Global Leaders (NA, India, EMEA and APAC) in the Support + Operations team to improve Global Support operations and delivery. You will also partner with your direct Manager, in crafting the vision, strategy and execution of the Support Enablement global roadmap.
Responsibilities:
qualifications
must haves
workplace arrangement
Your role is classified as In-Person under our global SSC Workplace Policy.
In-person collaboration and connection are important to our culture. Work is performed onsite, minimum 4 days per week.
additional notes
Authorisation to work in Canada is required for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $112,600-$147,800 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognising our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
#LI-ZP #LI-Onsite
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
只有被纳入考量范围的申请人才会收到我们的联络。非常感谢您有意申请我们的职位。lululemon 是支持公平就业机会的雇主。雇佣决策基于价值和商业需求,与种族、肤色、信仰、年龄、生理性别、社会性别、性取向、国籍、宗教、婚姻状况、健康状况、身体或精神残疾、兵役、怀孕、分娩和相关医疗情况,或受联邦、州或省及地方法律和法令保护的任何其他因素无关。符合资格的残障人士可根据要求获得合理便利。“公平就业机会”政策适用于与招募、雇佣、报酬、福利、惩戒、转岗、终止雇佣相关的所有操作以及其他所有雇佣条款与条件。虽然管理层主要负责“公平就业机会”政策的实施,但员工也应通过个人行动负责确保政策的有效性。
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.