Lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The North America Trade Operations Team ensures compliant, efficient, and optimized cross-border trade across the U.S. and Canada. The team safeguards the company’s import/export activities by maintaining regulatory compliance, accuracy in customs declarations, and alignment between brokers, carriers, and internal systems. Acting as the operational backbone of trade execution, the team enables product flow, reduces risk, and drives process consistency across the region. 

a day in the life: what you’ll do

The U.S. Trade Operations Manager helps to lead day-to-day import operations and customs compliance for the U.S. within the North America Trade Operations Team. This role ensures all U.S. shipments are entered accurately, duties are paid correctly, and brokers operate within established procedures and service levels. Acting as the key liaison between customs brokers, distribution centers, carriers, and global trade teams, the manager drives operational excellence, entry accuracy, and timely resolution of trade issues impacting flow of goods.

• Lead execution and oversight of all U.S. customs entries across import modes and brokers.
• Ensure broker accuracy and compliance with classification, valuation, and origin documentation.
• Validate and reconcile duty, tax, and billing statements; support accurate payments and audits.
• Monitor broker performance, service level adherence, and continuous process improvement.
• Partner with systems and data teams to ensure integration accuracy between internal and external platforms.
• Provide operational support for new business models, distribution strategies, and e-commerce shipments.
• Develop and maintain compliance reporting and metrics for leadership visibility and decision-making.

qualifications

• U.S. Licensed Customs Broker (LCB) – required.
• 5-7+ years of experience in U.S. trade operations, customs brokerage, or compliance leadership.
• Deep understanding of U.S. import regulations (19 CFR) and PGA requirements.
• Demonstrated ability to lead broker management and customs entry accuracy programs.
• Hands-on experience with ACE, ABI, SAP, Manhattan, or comparable trade systems.
• Strong analytical and communication skills with proven cross-functional collaboration.
• Knowledge of Section 301/232/IEEPA tariffs and related duty programs.
• Bachelor’s degree in Supply Chain, International Business, or related field (Master’s preferred).

must haves 

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

Additional Notes
 Authorization to work in the USA is required for this role.  

Compensation and Benefits Package  

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500 - $135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program , subject to program eligibility requirements.    

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. 

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