Location: Mexico
State/Province/City: Ciudad de Mexico
City: Mexico City
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Asset Protection Manager
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
We believe in a culture-based and team approach to security and safety. Asset Protection accomplishes this through collaboration and partnership to establish a culture of safety, honesty, and integrity. We align ourselves and our partners with the practice of gratitude and appreciation. We're responsible for all aspects of Asset Protection impact in the regions, partners, and business units.
The Asset Protection Manager will be critical to the success of the most complex and important business unit at lululemon. The Asset Protection Manager will help designing and leading North America field asset protection initiatives, and Asset Protection Specialist teams, that focus on protecting our people and assets in assigned areas, maintaining a safe and secure environment for guests, while educating store teams on ways to minimize safety or security related incidents.
key job responsibilities:
leadership & development
- Lead and support Asset Protection Field Specialist team growth with a focus on supporting professional and personal goals, setting clear expectations and owning follow up through PACE
- Innovate, develop, and deliver critical and consistent AP strategies rooted in our culture and core values to execute key priorities and deliverables
- Manage oversight of area level investigative documentation and input into case management systems, support Sr Manager of Investigations with analysis and evaluation of trends
- Enable and support APS team to resolve regional and area incidents of loss, safety, emergency management, crisis response and physical security impact, including business resiliency and continuity plans. Inform Sr Manager Field AP on response and action
- Grow and expand AP reach through self-development, talent identification, and active involvement with the AP Field Specialist team and Well Being Leads
business strategy & operations
- Design and create regional and area level programming and manage related projects to close controllable operational gaps and improve employee experience
- Prioritize, coordinate, and delegate investigations into external and internal theft related concerns; use of applicable exception based reporting
- Work with Sr FAP Mgr to develop annual travel budget; reviewed quarterly
- Coordinate and apply appropriate store travel through analysis of inventory shrink results and other risk factors, as well as, communication with Store business partners
- Evaluate and reinforce standards and strategies that mitigate losses from external, internal and operational errors during in store market visits; prioritize consistency among all AP areas
working with others
- Support the Senior Manager, Field Asset Protection major security risks such as natural disasters or workplace violence as necessary
- Provide guidance to APS team on store, regional and area leadership on security, emergency management, crisis response and other safety related matters, in collaboration with business partners
- Provide context and content for regional and area level trends through connection to Area Director; assist APS team with consistent dissemination to stores
qualifications
- Bachelor's Degree or 2-3 years related experience life safety and security experience, including direct experience identifying and leading internal investigations.
- 5+ years of multi-store retail operations management, including multiple retailers or relevant internal experience.
- Formal Interview and Interrogation training, preferred WZ.
- Experience utilizing exception-based reporting tool.
- Outstanding communication skills, including proven ability to influence in all areas of an organization.
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
additional notes
Authorization to work in Mexico is required for this role.
Authorization to work in Mexico is required for this role.
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.
#LI-Hybrid
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.