lululemon

Workplace arrangement 

This role is classified as  Hybrid under our SSC Workplace Policy (see SSC Workplace Program youlu page for an overview):   

Hybrid 

Work is performed onsite at least 4 days per week. Applicants must be located in, or willing to relocate to, the specified work location. 

about this team: 

Our People & Culture team is leading an important goal for lululemon: we aim to develop inclusive leaders who enable growth and wellbeing for all. The Health, Wealth, and Mobility team is on a mission to continually enhance our employee experience. Our global Health, Wealth, and Mobility portfolio consists of compensation, health benefits, retirement programs, leaves & accommodations, wellness programs, mobility and immigration, and several other important components of the employee total rewards offering and experience. We are looking for an experienced Benefits Specialist to support the ongoing day-to-day administration of our employee physical and financial wellness programs. The Benefit Specialist reports to the Manager, Heath & Wellbeing.

a day in the life: 

• Responsible for supporting the ongoing day-to-day operations and administration of lululemon's global Sweaty Pursuits (fitness benefit) & Fund Your Future programs, which consists of a global ESPP, RRSP in Canada, 401k & DCP in the US, Savings Fund in Mexico, and other financial wellness initiatives. 
• Serve as a trusted resource for employees, internal cross-functional teams, and vendors to answer/resolve tier 1 & 2 inquiries and escalations 
• Lead and oversee invoicing and billing for the team
• Support large-scale projects and lead smaller projects to support program evolution and/or the introduction of new benefits
• Support global teams with implementing and/or administering physical and financial wellness programs in new markets as needed
• Assist with vendor management, participating in recurring touchpoint calls with vendors
• Support processing and completing various recurring tasks, audits, and reporting 
• Partner with team members, vendors and the internal communications team to review and/or create communication strategies to drive awareness and participation for our programs
• Analyze utilization and participation data to provide insightful analysis and maintain ongoing reporting/dashboarding
• Maintain and update benefits intranet sites, documentation, including employee guides, FAQs, and vendor resources
• Partner with team members to review and ensure file integrations are operating as expected
• Facilitate education sessions for employees to help educate and promote benefit offerings

qualifications: 

• 3+ years of experience in benefits administration for a global organization
• Knowledge of North American savings plans (RRSP, 401k, and DCP) and ESPPs is an asset
• Strong communication skills both written & verbal, including the proven ability to effectively communicate with cross-functional teams and vendors
• Strong analytical skills and comfortable working with large amounts of data
• Highly ethical and able to deal with confidential issues with tact, discretion & confidentiality
• Strong attention to detail and able to effectively prioritize and manage time and competing tasks
• Proactive, resourceful problem-solving abilities and a continuous improvement mindset
• Strong focus on customer service from an administrative perspective to support inquiries and escalations from employees, internal teams and external partners
• Proficient in HRIS (Workday experience an asset), intermediate knowledge of Microsoft Excel and other Office software
• Must be an effective team player

Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.