lululemon

about this team

This role helps set the foundation for the Guest Support teams to hit their SLA's, performing quantitative analysis to establish short term interactions forecasts and determining the associated staffing demand for DE and GEC global volume driven roles. They understand how their work with the forecast impacts the success of the workforce management and operations teams. They provide clear and succinct storytelling to leadership and cross functional teams on forecasting results and methodology. They plan proactively, while reacting quickly and with agility when trends change across the business.

a day in the life: 

• Responsible for creation for long- and short-range forecasts for NAM and global GECs

(EMEA), and volume driven support roles

• Responsible for assessing and implementing near-term changes to GEC labor model

based on sales forecast and trending interactions per order ratios

• Provide quantitative analysis and reporting on forecast performance and key interaction

drivers

• Responsible for proposing and gaining alignment on forecasting revisions and budget

impacts based on upcoming initiatives and trends

• Leads regular meetings with Guest Support leadership and key cross-functional partners,

ensuring clear analysis and storytelling of data

• Drives the conversation with key cross-functional partners (including but not limited to

Distribution Centres, Marketing, etc.) to ensure that the Guest Support teams have all the

information needed to make informed decisions around short term impacts to forecast

• Design usability and execution of Guest Support forecasts within WFM scheduling

software

• Supports the development and optimization of long- and short-term capacity planning for

tier 1 frontline teams within Guest Support

• Develops and analyzes department reports on a scheduled and ad hoc basis

qualifications

• Post Secondary Education Required (Business Administration, Statistics, Mathematics)

• 3+ years in Workforce Management and/or forecasting and/or capacity planning

experience

• Expert in Microsoft Excel with PowerBI experience preferred

• Proficient in SQL and Python programming languages

must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility

for their life.

• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

• Communicates with honesty and kindness and creates the space for others to do the

same.

• Leads with courage, knowing the possibility of greatness is bigger than the fear of

failure.

• Fosters connection by putting people first and building trusting relationships.

• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Must haves 

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

 
Additional Notes
Authorization to work in Canada is required for this role.  

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000- $86,600 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.    

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: 

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few)