lululemon

Who we are

lululemon is more than just a performance apparel company; we are a global movement that pioneers in creating technical fabrics and functional designs that empower individuals in their athletic and personal journeys. Our purpose extends beyond apparel—it's about fostering transformation through our products and experiences, allowing people to move, grow, connect, and thrive. At the heart of our success lies our commitment to innovation, the remarkable relationships we build within our communities, and our unwavering focus on cultivating a positive, inclusive, and growth-oriented environment for our employees. Our vision is to ignite the potential within every person we touch, crafting a future where well-being, equity, and inclusivity are not just ideals but everyday realities. We strive to be a beacon of positive change, ensuring that every interaction and every decision supports the health, happiness, and growth of our global community. 

About This Team 

The EMEA People & Culture team is dedicated to empowering our leaders, enhancing the employee experience, and reinforcing the strong foundations that enable our organisation to flourish. We are a team united by a shared passion for people, relentless in our pursuit of growth and excellence. Our collaborative spirit, anchored in mutual care and belief in the boundless possibilities, drives us to continuously elevate our collective impact. 

The Operations People and Culture team in EMEA provide business partnering, advice and guidance and HR operational support to 9 countries for both retail and regional head office teams, and over 1000 employees.  We are a highly agile team that thrives in a fast-paced environment. No two days are the same, the team is quick to pivot from country-specific tasks to general admin smoothly.

About the role

We are looking for someone who speaks fluent English and Italian and will be based out of our London SSC. You will work on a mixture of country-specific activities and advice, as well as activities and advice for all our EMEA countries, and work on EMEA-wide or global projects too. This role is responsible for proactively owning the employee lifecycle activities, mainly operational but there is the opportunity to be involved in project work too. 

A day in the life

• Provide advice and guidance to our people leaders and employees on people policy enquiries 
• Providing support as needed to our people leaders by clarifying our processes and working together
• Proactively track and manage employee lifecycle-related activities - promoting proactive management and building manager awareness and responsibility to ensure compliance 
• Create and update, templates or guides for people related policies and processes and annual update of core documents e.g. offboarding checklists
• Labour law compliance – review and update core people policies such as leave of absence related policies following any statutory or company amendments and ensure related forms or checklists are updated and communicated to managers
• Carry out admin tasks through our ServiceNow platform and WorkDay 
• Clarify and simplify processes to enable to the managers and employees to better engage in such processes
• Job change support – support with addendum letters and processing on our HRIS system workday 
• Support with training to new people managers as required
• Improve current processes to enhance the employee lifecycle 
• Intranet pages - design and update P&C EMEA people pages to ensure easy navigation, and all relevant policies and toolkits are accessible. 
• Support with ad hoc people data requests and pulling reports 
• Labour law support – support with notetaking at investigations or conduct meetings, and attend committee forums if applicable
• Support with system testing as required 
• Support with adhoc projects as required 
• Building solid partnerships with employees to be the first point of call for all things relating to P&C operations.
• Gatekeeper of Workday functions and process

Requirements

• Fluent in English and Italian is essential.
• Exposure or experience in an entry level HR/ People and Culture advisor or administrator role is desirable 
• Experience in retail would be an advantage 
• Experience or exposure to working across the EMEA region would be an advantage
• Enjoys working proactively, with systems and simplifying processes
• Strong and professional communication skills needed
• Problem solving and working with ambiguity
• Experience in administrative role would be advantageous
• Knowledge of service and Workday and ServiceNow would be highly desirable   
• Ability to work in a fast-paced environment, with attention to details
• Excel experience required, intermediate /advanced level of competency 

Role Classification 

This role is classified as Hybrid under our global SSC Hybrid Workplace Policy of a 3-day minimum in our SSC HQ. We believe that in-person collaboration is vital to our success, it predominantly operates from our London location.