Lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. We are responsible for asset protection across regions, partners, and business units, aligning with gratitude and appreciation. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities: Well Being, Risk Mitigation, Financial Value, and Social Impact. 

job summary 

The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager or Field Lead and connecting regularly with the Store Manager. In partnership with the store leadership team, they ensure excellence in Asset Protection and promote a safe and secure environment for guests and staff. By maintaining a visible, professional presence, interacting with guests, and educating the team on safety and security practices, they work to prevent loss. They also collaborate with the Assistant Manager(s) and Product Operations Lead to ensure compliance with standard operating procedures (SOPs) and best practices for Inventory and Operational Excellence. 

core responsibilities

• Maintain a visible presence on the sales floor, interacting with guests to ensure a great guest experience. Move dynamically to support the team in resolving AP-related guest feedback and address concerns or escalations.    
• Understand and communicate lululemon Asset Protection policies and procedures, coaching leadership on effective theft and safety reporting to ensure consistency when the AP Specialist is not present. 
• Input theft, fraud, or safety incidents into case management systems to support investigations
• Partner with Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
• Maintain strong relationships with all team members and build relationships with law enforcement officials, neighboring retailers, property security teams, and in-region lululemon stores to mitigate risk.
• Review and interpret business data and metrics related to compliance, operational gaps, and shrink and ensure compliance is continually met for key Asset Protection requirements.
• Maintain confidentiality standards regarding sensitive information such as investigations (external & internal) and company security protocols.
• Adhere to People Safety policies and procedures to maintain a safe work environment, performing tasks in compliance with applicable policies, procedures, and laws.  
• Review SOP compliance and accuracy in Inventory Operations, collaborating with in-store product and operations leaders to determine actions and provide necessary training.

qualifications

Experience in asset protection is not required. We welcome candidates from diverse backgrounds including hospitality, customer service, retail, leadership, coaching/teaching, or other roles where you have demonstrated:

• Ability to communicate clearly and effectively and build trusting relationships with diverse groups of people 
• Ability to resolve conflict and maintain a calm demeanor in stressful situations 
• Ability to lead or inspire others effectively without authority 
• Strong ethical standards and the ability to handle sensitive information with discretion and professionalism

job requirements eligibility

• Legally authorized to work in the country where the store is located. 
• Must be 18 years or older. 
• Ability to travel to the assigned store(s)
• Comfortable working in an environment with bright lights and loud music

availability

• Flexible schedule, including evenings, weekends, and holidays based on business need

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

additional notes
Authorization to work in Canada is required for this role.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $59,000–$78,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

 
workplace arrangement

In-Person

In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, at the Rideau Centre lululemon in Ottawa, ON, 5 days a week, depending on role requirements.  

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