地域: Hong Kong SAR
都道府県/ 州 / 州/省/県 / 市区町村: Hong Kong Island
市区町村: Hong Kong
ビジネスユニット: Store Support Centre (SSC)
時間タイプ: Full-time
LINC Specialist
詳細と要件
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The LINC Specialist will be critical to the success of the Global lululemon Intelligence Center (LINC) team, comprised of multidisciplinary specialists who will utilize and enhance a suite of advanced tools to collate and analyze information from various sources. The LINC Specialist will support internal Asset Protection teams and stores throughout our global business with protecting our people and property in assigned areas, maintaining a safe and secure environment for guests, while educating store teams and handling a wide variety of incidents from inclement weather, ORC, retail theft and fraud.
A day in the life
- CCTV Monitoring and Review: Carefully monitor and analyze surveillance footage to detect and document incidents, suspicious activities, or policy violations.
- Incident Documentation: Record detailed, accurate observations with precise timestamps for all relevant footage.
- Report Preparation: Create comprehensive and factual reports that summarize findings, including visual evidence when required.
- Evidence Management: Organize, label, and securely store video files for easy retrieval during investigations.
- Fraud Support: Monitor and review incoming orders flagged for potential fraud and determine legitimacy using established criteria.
- Internal Investigations: Analyze transaction data, employee activities, and system logs to identify patterns or irregularities indicative of fraud.
- System Maintenance: Ensure equipment is functioning properly and report any issues to the technical team for prompt resolution.
- Compliance and Confidentiality: Adhere to all company policies, legal regulations, and ethical guidelines regarding surveillance and evidence handling.
- Incident and Crisis Response: Support in early identification and notification of potential or actual threats that impact people, property or product
- Investigation Intelligence Support: Gathering of intelligence from various sources, including public databases, online platforms and surveillance tools.
Qualifications:
- Previous experience in security, surveillance, or a related investigative role.
- Familiarity with CCTV systems and video playback software.
- Proven experience in e-commerce fraud detection, risk analysis, or internal investigations.
- Strong analytical and problem-solving skills with a high level of attention to detail.
- Strong written communication for precise and concise report writing
- Dependable and trustworthy, with the ability to maintain confidentiality.
- Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
- Collaboration - Work closely with security teams, management, and law enforcement when necessary, providing clear and accurate evidence to support investigations.
- Fluency in written and spoken English with advantage of another language
- Bachelor’s degree in Criminal Justice, Finance, Business Administration, or a related field preferred.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-GT1 #LI-Onsite
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.