Lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Finance Shared Services (GFSS) team manages payments for lululemon and supports the business with invoice-related inquiries. Our primary objectives are to deliver seamless customer service for all Coupa-related expenses and invoices across North America, as well as I-Expense for regional employees and vendors. We ensure corporate cards are accurately tracked and paid, while maintaining robust processes and controls to uphold compliance and efficiency.

In addition to our core mandate, the Accounts Payable function within GFSS partners closely with outsourced AP teams to support high‑volume invoice processing, buying‑operations activities, and daily Coupa/Tungsten workflow management. The team oversees key controls such as SOX‑related reporting, system permissions, and quarter‑end retail cleanup, while also maintaining vendor catalog accuracy, cXML setups, and facilitating continuous process improvements across markets. We work cross‑functionally with Procurement, Finance Technology, Retail Ops, and global business partners to ensure accuracy, compliance, and an exceptional end‑to‑end P2P experience.

core responsibilities

The Senior GFSS AP Specialist is responsible for supporting the execution, governance, and continuous improvement of Accounts Payable processes across both in‑house and outsourced teams. The role ensures timely and accurate invoice flow, oversees escalations, drives vendor statement compliance, and partners cross‑functionally to maintain data quality, payment accuracy, and exceptional service to vendors and internal business partners.

• Support daily Accounts Payable and buying operations by partnering with outsourced teams to resolve ServiceNow tickets, manage Coupa queues, address buyer‑action issues, and ensure seamless invoice flow through the P2P cycle. 
• Oversee Bot management /updates/troubleshooting on the RPA retail quarter clean up and maintain AP knowledge resources, including  system updates, and outage communications, while staying current on new Coupa release notes and process changes.  
• Assist with catalog and cXML vendor setup and collaborate with business partners on market‑entry, process changes, and buying‑operations enhancements, providing data and operational insights to support continuous improvement. 
• Strengthen compliance and governance by supporting SOX reporting, monitoring system permissions, and ensuring AP and buying operations are executed in alignment with internal controls and policy requirements.

• Partner with outsourced AP teams to monitor daily operations, review quality metrics, identify gaps, and reinforce best practices.
  Monitor and analyze key performance indicators, including Tungsten (CSP) invoice transmission metrics, exception trends, and aging reports.
   Manage and resolve daily AP escalations from business partners, vendors, and outsourced teams.
   Lead the vendor statements reconciliation project, ensuring timely follow‑up on discrepancies, ageing visibility, and vendor engagement.
   Support payment processes  releasing manual bank payments in alignment with internal controls.
   Collaborate cross‑functionally with Procurement, Treasury, Finance Technology, and vendors to resolve systemic issues and support process improvements.
   Document processes, maintain training materials, and support onboarding and upskilling of both internal staff and outsourced partners.
   Perform ad‑hoc tasks as assigned by the Manager GFSS, including audit requests, reporting, and project participation.

qualifications

• Experience3–5 years of experience in Accounts Payable or Shared Services (preferably working with offshore/outsourced teams). 
• Experience managing es calations, reviewing operational KPIs, and supporting AP compliance/reporting work. 
• Prior exposure to vendor statements processes, exception handling, or Coupa Buying operations

Technical Skills: 

• Strong knowledge of AP systems (Oracle EBS, Coupa, Tungsten/CSP, or equivalent). 
• Advanced Excel skills (lookups, pivot tables, data cleaning). 
• Understanding of electronic invoicing workflows, supplier networks, and banking/payment processes. 
• Ability to work with metrics dashboards (Power BI an asset).

Soft Skills: 

• Excellent communication and partnership skills, with the ability to collaborate effectively with outsourced teams. 
•  Strong problem‑solving and root‑cause analysis abilities. 
• High attention to detail, accuracy, and follow‑through. 
•  Ability to work independently in a fast‑paced, high‑volume environment. 
• Demonstrated accountability, resilience, and customer‑service mindset

Education

• Bachelor’s degree in commerce, Accounting, Finance, or a related field.
• Buying operations–related certifications such as Coupa Procurement certifications, or other accredited procurement/purchasing coursework are preferred but not mandatory.

Additional Competencies

• Continuous improvement mindset with the ability to identify process gaps and propose solutions. 
• Ability to interpret data and convert insights into operational actions. 
• Strong organizational and multitasking abilities. 
• Comfortable working with ambiguity and supporting evolving business needs.

Authorization to work in Canada is required for this role.

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $81,000- 113,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as In person under our SSC Workplace Policy: 

In-Person

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.