위치: Hong Kong SAR
시/도 / 도 / 구/군/시: Hong Kong Island
구/군/시: Hong Kong
사업 부문: Store Support Centre (SSC)
시간 유형: Full-time
Program Manager, Workforce Operations Evolution
직무내용 및 자격요건
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
Our Store Evolution (OSE) is a transformation project of our Retail Workforce Strategy with the objective to implement an evolved leadership structure and scalable org model that supports all types of educators, stores, markets, concepts, and strategies to provide greater clarity, connection, and consistency within our experience.
A day in the life
- Responsible for the project management of OSE across the APAC region
- Define the goals and objectives of OSE in Asia Pacific, identify the central challenges and opportunities facing the workforce, and ensure the project supports the complexity and business needs of our markets.
- Create a governance structure, identify the appropriate partners, and establish roles and responsibilities to ensure decisions are made by the appropriate parties, including approval and alignment with Senior Leadership.
- Establish required funding and produce Annual Operating Plan (AOP) guidance for implementation. Forecast key components of planning implementation for leadership approval. Track and manage the budget throughout the project.
- Work with the Org Design and Retail Planning & Analytics Teams to adapt, scale, and operationalize a new model that enables our business strategy, delivers on guest experience, and creates the conditions for our people to contribute the best of themselves.
- Develop a change management strategy to identify change impacts, inform communication, engagement, training, and knowledge transfer, enabling stakeholders to operate in the future state.
Work with RP&A, P&C, and Compensation to review compensation structure and future strategy, ensuring optimal scheduling and availability. - Engage Legal, Technology, and Learning Design to evolve the organization from its current state to the future state population.
- Lead cross-functional meetings and create an organized and layered SharePoint hub to compile all project documents and resources, granting access to all key stakeholders.
- Provide regular project updates to leaders, team members, and cross-functional partners. Schedule a team risk and mitigation review in regular cadence.
- Continue assessment of new headcount model, assess for any potential change, and adjust as needed based on analytics and actualization by reviewing business performance.
Qualifications:
- Bachelor’s degree and/or applicable experience
- Program management experience required, change management experience preferred8 years of relative experience, preferably in a vertically integrated, global, specialty retail environment
- Ability to influence and manage conversations and meetings across the organization at multiple levels
- Ability to gain approval from senior leaders through cross functional collaboration and decision making with key stakeholders
- Proven track record of managing multiple diverse projects within related field
- Proven ability to meet deadlines and operating under tight time constraints with a strong sense of urgency.
- Excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and customer relationship management
- Excellent communication skills: verbal, written, negotiation and presentation. Must be able to communicate technical and project management concepts in business-oriented terms.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
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Learn more about what it's like working for lululemon in our Asia-Pacific markets:
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.