Senior Digital Optimization Specialist | Contract until June 2026

Khu vực địa lý: Canada

Bang/Tỉnh/Thành phố: British Columbia

Thành phố: Vancouver

Đơn vị kinh doanh: Store Support Centre (SSC)

Loại thời gian: Full-time

Description & Requirements

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team 

The Digital Analytics and Optimization team (DAO) supports the enhancement of the guest experience across our global digital platforms through insights and analytics. DAO collects, enhances and leverages the data necessary to create automated dashboards, deep dive analyses, ab tests, advances statistical models and optimized guest experiences. This role supports our Guest Experience Optimization program. This program assembles qualitative and quantitative insights to deliver collaboratively-developed journey-based experience improvements.


a day in the life: what you’ll do 

  • Work with partners in product, business and user experience to optimize the global, omni-channel guest experience 
  • Responsible for developing a suite of customer journeys and attaching quantitative metrics to steps and experiences within those journeys
  • Develop and execute measurement and testing plans to understand current performance
  • Develop and execute measurement, testing and statistical plans to understand the performance or potential performance of new features and enhancements
  • Host large scale brainstorming and execution planning sessions for experience optimizations with participants across multiple departments
  • Ensure stakeholder alignment with their roadmaps
  • Ensure insights and learnings are communicated across the business in a persuasive and easy-to-understand way
  • Present findings in settings with senior leadership
  • Work with partners in engineering and technology on development support for testing and new/enhanced features
  • Use appropriate methods to understand the incrementality of new and enhanced features and experiences
  • Understand the quantitative aspect of performance measurement and how to assemble into a holistic qual+quant story
  • Project manage the delivery of journey optimizations, working with your dedicated analytics and user experience resources as well as partners in business, product and technology to get things done in a thorough, impactful and efficient way
  • Leverage learnings to influence future roadmaps


qualifications 

  • 5+ years in optimizing the customer experience through data
  • 5+ years in project management
  • Expertise in developing and fostering collaborative cross-functional relationships
  • The proven ability to explain complex concepts in easy-to-understand language
  • Experience with Adobe Analytics, Google Analytics and Testing / personalization tools
  • Excel, Powerpoint, Miro/other collaboration software, Confluence, Jira
  • University education 
  • User Experience background 
  • Project management experience 
  • Knowledge of statistics, analytics and consumer insights


Must haves

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life. 

  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.  

  • Communicate with honesty and kindness and create the space for others to do the same.  

  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.  

  • Foster connection by putting people first and building trusting relationships.  

  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.  

 

Additional Notes
Authorization to work in Canada is required for this role.  


 Compensation and Benefits Package  


lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $123,500 - $162,100 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.    

 

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: 

  • Extended health and dental benefits, and mental health plans  

  • Paid time off  

  • Savings and retirement plan matching  

  • Generous employee discount  

  • Fitness & yoga classes  

  • Parenthood top-up  

  • Extensive catalog of development course offerings  

  • People networks, mentorship programs, and leadership series (to name a few)  

 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. 


workplace arrangement


This role is classified as Hybrid under our SSC Workplace Policy:

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 4 days per week.



#LI-Hybrid #LI-AA1
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lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.