Lululemon

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive, and growth-focused environment for our people.

about the team

We are built on the core philosophy of fostering authentic and strong relationships with our guests (customers). The CRM & Analytics team is a newly formed area of the Digital function which is responsible for delivering impactful guest insights to support the EMEA business strategy. This role will use data and analytics to support the business in defining personalised experiences across our segments and shaping data-driven strategies to increase loyalty. You will also feed into the development of CRM initiatives, reporting, and cross-functional education on guest behaviour.

a day in the life

• Apply analytics and data science to customer and marketing data to support meaningful guest experiences
• Lead end-to-end analysis and reporting projects through identifying opportunities, defining appropriate methodologies, conducting analysis, and creating deliverables complete with data driven recommendations
• Partner with internal stakeholders to understand guest strategy, evaluate ad-hoc business questions and propose analytical solutions to further knowledge of guest behaviour
• Visualise and communicate concise insights with leadership across the organisation
• Build customer centric reporting to standardise the measurement of marketing effectiveness and overall business performance
• Feed into quarterly and annual forecasting to support financial planning
• Contribute ideas to the roadmap for sustained growth of data analytics at lululemon
• Work with data engineering teams to improve data quality and define new requirements for the EMEA region

who you are

• 4+ years’ experience working in data analytics (or a similar technical role), preferably in the retail or fashion industry
• Deep knowledge of SQL for data analysis
• Knowledgeable in a statistical language (Python or R) using relevant packages (e.g. ggplot, tidyverse, scikit-learn, causal impact, Prophet)
• Comfortable with data manipulation and ETL tools, such as dbt, databricks, snowpark, airflow, etc
• Experience using data visualisation tools such as PowerBI or Tableau

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.