Khu vực địa lý: Canada
Bang/Tỉnh/Thành phố: British Columbia
Thành phố: Vancouver
Đơn vị kinh doanh: Store Support Centre (SSC)
Guest Support Analyst
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Workplace arrangement
This role is classified as hybrid under our SSC Workplace Policy (see SSC Workplace Program youlu page for an overview):
Hybrid
Work is performed onsite at least 4 days per week. Applicants must be located in, or willing to relocate to, the specified work location.
About this team:
• The Guest Support Business Analyst is responsible for strategic initiative, people, and operational performance analysis of Guest
Support teams.
• Working with large amounts of financial, employee, and operational data from multiple data sources, this role turns complex statistical observations into succinct and clear messaging for Guest Support senior leadership and cross functional partners.
A day in the life:
• Analyze & provide actionable insights on Guest Support employee performance to varying levels of leadership
• Creates presentations, business commentary, and dashboards for Guest Support partners
• Performs modeling/simulations, sensitivity analysis, hypothesis creation and testing
• Consults on data warehouse integrations and collaborate with technical reporting cross functional partners
• Share trends, identify gaps, and make recommendations for Guest Support operations and strategic initiatives through analyzing and storytelling of data
• Collaborate with cross functional partners on high impact intake requests to identify reporting solutions and providing insights
Qualifications:
• 3+ years experience in analytics focused role
• Expert level Power BI user
• Strong experience or education in SQL and Python
• Strong knowledge of Salesforce or contact centre CRM an asset
• Excellent verbal and written communication
• Experience with data modeling principles and best practices
• Proven ability to form clear business requirements for ambiguous business questions
• Skilled at turning complex analysis into simple conclusions and recommendations for executive leadership
Must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes
Authorization to work in Canada is required for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000-$86,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Chúng tôi sẽ chỉ liên hệ với những ứng viên đang được xem xét. Chúng tôi đánh giá cao sự quan tâm của bạn. lululemon là một nhà tuyển dụng Cơ hội Việc làm Bình đẳng. Quyết định tuyển dụng dựa trên thành tích và nhu cầu kinh doanh, chứ không dựa trên chủng tộc, màu da, tín ngưỡng, tuổi, giới tính, giới tính, khuynh hướng tính dục, nguồn gốc quốc gia, tôn giáo, tình trạng hôn nhân, tình trạng sức khỏe, khuyết tật thể chất hoặc tinh thần, nghĩa vụ quân sự, mang thai, sinh con và các tình trạng y tế liên quan hoặc bất kỳ phân loại nào khác được luật và pháp lệnh của liên bang, tiểu bang hoặc tỉnh và địa phương bảo vệ. Có chỗ ở hợp lý cho những người khuyết tật đủ tiêu chuẩn, theo yêu cầu. Chính sách Cơ hội Việc làm Bình đẳng này áp dụng cho tất cả các hoạt động liên quan đến tuyển dụng và thuê mướn, lương thưởng, phúc lợi, kỷ luật, thuyên chuyển, chấm dứt hợp đồng và tất cả các điều khoản và điều kiện tuyển dụng khác. Mặc dù ban giám đốc chịu trách nhiệm chính về giám sát triển khai các chính sách cơ hội việc làm bình đẳng, nhưng bằng hành động cá nhân của mình, bạn có trách nhiệm đảm bảo rằng các chính sách có hiệu lực.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.